Refund and Returns Policy
At NeoDigitalExe, we strive to ensure customer satisfaction with every digital product purchase. If you are not completely satisfied, please review our refund and returns policy below.
1. Eligibility for Refunds
We offer refunds under the following conditions:
- The purchased digital product was not delivered or is inaccessible due to technical errors.
- The product received is significantly different from the description on our website.
- The activation key or subscription purchased is invalid or non-functional, and we are unable to provide a working replacement.
2. Non-Refundable Items
We do not offer refunds under the following conditions:
- Change of mind after purchase.
- Incorrect product selection by the customer.
- Claims made beyond 7 days from the purchase date.
- Successful activation of a digital product, unless proven defective.
- Subscription-based services that have already been redeemed or activated.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at contact@neodigitalexe.com within 3 days of your purchase.
- Provide your order number, email address, and a detailed explanation of the issue.
- Our team will review your request and may ask for additional information or troubleshooting steps.
- If your refund is approved, it will be processed within 7 business days back to your original payment method.
4. Replacements and Exchanges
If you receive a defective or non-working digital product, we will attempt to provide a replacement or an alternative solution before issuing a refund.
5. Chargebacks and Fraud Prevention
Unauthorized chargebacks may lead to account suspension and future purchase restrictions. If you experience an issue, we encourage you to contact us before initiating a chargeback.
6. Contact Us
For any refund or return inquiries, reach out to our support team at contact@neodigitalexe.com. We are here to help and ensure your satisfaction.
By purchasing from NeoDigitalExe, you agree to this Refund and Returns Policy. We reserve the right to update this policy at any time.